![]() ![]() Until then I was told to have my vehicle towed from the tow yard to my house. I was told an adjuster would be contacting me within 24-48 hours. “I was in an accident on 9/17/20 and I called in my claim early the next morning.Your driver hit my car I need answers as soon as possible.” I have lawyers on stand by and so does my body shop I will not tolerate these games. I've been assigned an adjuster and given his number, every time I call the phone disconnects and doesn't give me a voicemail. “On A driver insured by this company hit my $50,000 vehicle from behind.A sampling of the juiciest Better Business Bureau reviews includes: Unfortunately for Infinity, the people who tend to review its insurance products are the people who are least satisfied by those products. Given that the company only operates in a few states, this is likely to be a non-issue for many, but we would recommend shopping for an insurer with a more stable reputation. Some customers report having to wait as many as four weeks after an accident to have a claim paid, which required them to pay out of pocket for the expenses up front. Slow payment of claims and unresponsive customer service agents are unacceptable in today’s world. Even so, the insurer offers many of the same auxiliary benefits that top-rated insurers do.īack to the big problem with Infinity. The National Association of Insurance Commissioners received more than an average number of complaints against Infinity in 2019. That said, Infinity has been dealt more than its fair share of complaints. This mostly includes folks who’ve had past violations, DUIs or at-fault accidents.įor that reason, Infinity is a good choice for people who might struggle to otherwise obtain insurance. Independent agents sell policies, and the company offers coverage for people who might have trouble getting insurance elsewhere. Infinity is known as a company that caters to high-risk drivers and people with spotty driving records. It was founded in 1955 as Dixie Insurance Company. Infinity Insurance is headquartered in Birmingham, Alabama, and offers insurance coverage across four states: Arizona, California, Florida, and Texas. ![]()
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